Frequently Asked Questions

JumpTV Latino is the premier online Latin American TV network, streaming more than 10 popular live Latin American TV channels and lots of hours of On-Demand videos, including news, entertainment, music and sports channels and more.

JumpTV Latino is an Internet TV service, in simple terms, is video and audio delivered over an Internet connection. This technology is also known as Internet protocol television, or IPTV. You can watch Internet TV on a computer screen, and soon on a television screen (through a set-top box).

It's almost the same as getting television through an antenna or a series of cable wires -- the difference is that information is sent over the Internet as data. In addition, you can find even more variety on Internet TV than cable TV. For sure you will find channels and shows on JumpTV Latino that you cannot find on cable or satellite.

With JumpTV Latino you can watch your favorite programming without needing a satellite dish or a TV cable service. You only need any computer and an Internet connection.

Visit our How It Works section to learn how to enjoy the JumpTV Latino programming.

The JumpTV Latino web site runs best on Internet Explorer version 6 or higher, and on Windows XP. It may work on other operating systems and browsers, but not reliably and some features may be limited or unavailable if you are running from a configuration that is not recommended.

Recommended Profile:

• Operating System: Microsoft Windows XP Home Edition, Professional Edition, or Media Center Edition.
• Web Browser: Internet Explorer 6 or above. Firefox is not recommended as some features might be unavailable.
• Media Player: Windows Media Player 9 or above. (download from the Microsoft web site here*: http://microsoft.com/mediaplayer)
• Processor: At least 500Mhz Intel Pentium/Celeron Family or AMD K6/Athlon/Duron Family or compatible.
• RAM: 512MB RAM or above.
• Internet Connection: Broadband (cable, DSL, or a T1 Line) - 500Kbps or above.

(*) Disclaimer NOTE: We provide this information as a courtesy and cannot accept responsibility for any content/downloads on linked websites or be liable for any changes made on your computer/network etc in order to view or attempt to view the JumpTV online stream.

To enjoy JumpTV Latino channels with High Quality you need an Internet connection with a download speed of at least 1Mbps. You could also enjoy Standard Quality with 500Kbps or more.

Some Internet plans have usage charges based on how many GB you download. So you have an approximate idea, this is the estimate on how many GB you would consume by watching JumpTV Latino:

• 1 hour watching TV on JumpTV Latino (High Quality): 417 MB (0.41 GB)
• 1 hour watching TV on JumpTV Latino (Standard Quality): 198 MB (0.19 GB)

Visit the Channels page for a full list of all available live TV Channels on the site. You can have access to them by subscribing to individual channels, or even better, by subscribing to any of our packages that include them!

This typically has to do with our channel partners having distribution agreements with third-parties which prevent them from distributing their content in a given country/countries, in which case we're obligated contractually to "geo-block" this channel from this particular territory (thereby closing any access to this content from a given location). You may however be able to access channel/channels in question if you were to travel outside geo-blocked territory.

Here is a comprehensive list of the JumpTV Latino live channels with geo-blocking restrictions:

Country	Channel Name	Geographical Restrictions
Colombia	Caracol TV Internacional	Not Available in USA
Colombia	TV Colombia (RCN International Signal)	Not Available in USA
Latin America	NTN24	Not Available in USA

Visit the Channels page for an updated list of all available Live TV Channels on the site.

Visit the On-Demand TV page, with a full list of all available On-Demand TV videos on the site. You can have access to them by buying them individually or by subscribing to the Video Club Latino Package or the All Latin America Package.

This typically has to do with the fact that not all channels have 100% cleared rights to globally distribute over the Internet each and every program it broadcasts locally over satellite or cable. Hence, to the extent that there are limitations with respect to distributing a certain program(s) on our network worldwide, we're obligated to block such program(s) from showing and replace with an alternative program(s) recorded from the same channel.

While we're constantly striving to add new, better and more content, both in terms of live and on-demand content, we're limited by our license deals with channel and content partners. Having said that, it is work in progress and we've got some exciting new content in the works. So, please stay tuned.

Click on theWatch TV link on the top menu and then click on “Free Videos” tab. Once you find the content that you would like to watch, click on the “Watch Free” button and enter your username and password and then click on the “Sign In” button, if you don’t have an account click on “Sign Up” and create your new account.

Go to Channels page or go to Watch TV and click on Channels tab. Once you find the content that you would like to watch, click on the Preview button and it will load within the video player.

Here is a table with the products we offer, prices and what is included:

Product	Description	One Time Price	Subscription Renewal Price
			1 month	3 months	1 year
Channels a la carte	Subscription to an individual channel.	N/A	From US$5.99	From US$15.99 (save 10%)	From US$53.99 (save 25%)
Country Packages	Get access to ALL Live TV channels from that country on the site! Go to the Channels page to know what the available channels are.	N/A	From US$12.99	From US$34.99 (save 10%)	From US$116.99 (save 25%)
All Latin America Package	Get FULL access to ALL Live and On-Demand TV on the site!	N/A	US$19.99	US$53.99 (save 10%)	US$179.99 (save 25%)
Videos On Demand	Get access to a video for 7 days. Go to the On Demand page to know what the available channels are.	US$3.99	N/A
Video Club Latino Package	Get FULL access to ALL our movies and series on the site!	N/A	US$7.99	N/A	N/A

If you are able to see video playing below, your video player is supported

Sample Video:

You can also try out Free Videos or Preview clips of Live Channels going to Watch TV.

If you are not a subscriber to JumpTV Latino:

1. Select the product you want.
2. Click "Subscribe" on any of JumpTV Latino pages.
3. Sign Up for a new account (if you're a new user) or Sign in if you already have an account.
4. Select the Pricing Plan: 1 month, 3 months or 1 year. Notice our subscriptions renew automatically unless canceled.
5. Submit Payment information.(Don't add any space in the postal code)
6. Checkout.
7. Go to Watch TV and start watching your product.

To use a promotional code, please follow the steps below:

1. On the "Pricing Plan" select, type the promotional code.
2. Click "Apply Promo Code".
3. Changes to pricing will be reflected at checkout and you will be able to confirm before your credit card is charged.
4. Continue the process of payment until you check out.

Click on "Sign In" on upper right corner of any JumpTV Latino page. Enter your username and password to Sign In, and then click on the "Sign In" button.

Click on "Watch Free" and enter your user name and password, then click on the "Sign In" button. If you don’t have an account click on "Sign Up" enter your user name, password, accept the Terms of Use and Privacy Policy, and then click on the "Sign Up" button.

You must be signed in to watch video on the site. Once you sign-in, you'll need to:

1. Go to Watch TV.
2. Click on "My Channels" tab.
3. Once you find the content that you would like to watch, click on the "Watch Now" button and it will load within the video player.

You must be signed in to watch video on the site. Once you sign-in, you'll need to:

1. Go to Watch TV.
2. Click on "My Channels" tab.
3. Once you find the content that you would like to watch, click on the "Watch Now" button and it will load within the video player.

Go to Watch TV page. Click on the Full Screen icon in the lower right side of the player. Press ESC when you decide to exit Full Screen Mode.

JumpTV Latino's live channels might vary in stream quality depending on technical limitations for each channel implementation. Most of the channels streams are available in these video qualities (or bit rate)

• Standard Quality streams at approximately 350/450kbps: This is the standard internet streaming quality and offers good quality at the standard 320x240 video size.
• High Quality streams at approximately 950 kbps: This is a near-broadcast quality video at full screen on your computer.

Go to the Watch TV page, select the "Video Quality" you want depending on your Internet Connection Speed (or bandwidth):

• Standard: This is the best video quality if you have a medium speed Internet connection (medium bandwidth). This is the standard Internet streaming quality and offers good quality at the standard 320x240 video size.
• High: This is the best video quality if you have a fast Internet connection (high bandwidth). This is a near-broadcast quality video at full screen on your computer.

We recommend you to try out the different video qualities and pick the one that better suits your Internet connection and optimizes your viewing experience.

Notice that, when available, we will serve you the stream quality that better adjusts to your preference. For example in JumpTV Latino we only offer high quality On-Demand videos, therefore we will always serve that quality independently of your preference.

For On-Demand videos , you can click the pause button of the player and then wait until the video downloads completely. Then you will be able to watch it without experiencing buffering.

All programs dates and times in the programming guide reflect time according to your computer time zone setting. For example, if your computer is configured in GMT-4, all times on the EPG will be in GMT-4. This can be confirmed by checking the "Now Paying" program in the EPG, which should display your current time.

If you have an s-video cable or other means of connecting your computer to your TV, the high quality streaming option will work well.

Also, soon enough, we are planning to launch JumpTV Latino TV service, which will allow subscribers to watch JumpTV Latino content directly on a TV set with TV quality without satellite or cable. We will keep you posted as soon as this becomes available.

If you think that the channel you are watching is not broadcasting live o it doesn’t match the channel in the country of the channel, these could be some of the reasons:

International Signals - Some of our channels are the international signals of the local channels in their country of origin. Example:

Country	Local Signal (Not Available in JumpTV Latino)	International Signal (Available in JumpTV Latino)
Chile	Television Nacional de Chile (TVN)	TV Chile
Colombia	Caracol TV	Caracol TV Internacional
Colombia	RCN	TV Colombia
Argentina	Telefe	Telefé Internacional

These channels don’t have the rights to broadcast part of their contents outside of their country of origin and that’s the reason they need to develop an international signal that allows them to reach the international audience, without violating the rights of the programming.

The international signal generally focuses in the best programming of the channel produced by them, which has cleared rights worldwide; and normally does not have any of the international programs bought with rights only for that country (movies, sitcoms, cartoons, etc)

As an example, TVN cannot broadcast “Lord of the rings”, “CSI”, or FIFA World Cup outside of Chile. Therefore TV Chile doesn’t have any of these contents. TV Chile has however all the TVN series produced by the channel such as “40 y tantos, maduros pero ni tanto”.

Substitution of Programs with no Rights - Some of channels come directly from their country of origin since the channel doesn’t have an international signal. These channels do not have 100% cleared rights to distribute each and every program they broadcast over satellite to the Internet. Hence, to the extent that there are limitations with respect to distributing certain programs on our network worldwide, we're obligated to block such programs from showing and replace them with an alternative program from the same channel.

This substitution is performed according to the indications of the channels in their programming guide. In general de guide will show the program that is being broadcasted and not the original program that was substituted.

Programming Guide in Local Time - Please notice that our programming guide shows your local time, and not the local time of the channel. The time is taken from the time configured in your computer, so make sure the computer has the rights time to avoid confusion with the guide.

Click on "Sign In" on upper right corner of any JumpTV Latino page, then click on "Forgot your password?" and enter the email address you used to register. We will send you a temporary password shortly.

For security reasons and to make sure you keep access to the site, please make sure you change your password after you recover access to the website.

Click on "Sign In" on upper right corner of any JumpTV Latino page, then click on "Forgot your password?" and enter the email address you used to register. We will send you a temporary password shortly.

For security reasons and to make sure you keep access to the site, please make sure you change your password after you recover access to the website.

You must be signed in to change your password. Once you sign-in, you'll need to:

1. Go to My Profile.
2. Click on "Account Profile" on the left menu.
3. Click on the "Change Password" button of the "User Login" section.
4. Re-enter Current Password.
5. Enter New Password.
6. Confirm New Passowrd.
7. Click on the "Submit" button in order to confirm your changes.

You must be signed in to update your account information. Once you sign-in, you'll need to:

1. Go to My Profile.
2. Click on "Account Profile" on the left menu.
3. Click on the "Edit" button of the section you want to update.
4. Click on the "Submit" button in order to confirm your changes.

By upgrading your subscription to a longer term you will be able to enjoy great discounts and save money over time. You will be credited for the money you already paid for the current period.

You must be signed in to upgrade your account information. Once you sign-in, you'll need to:

1. Go to My Profile
2. Click on "Subscriptions" on the left menu
3. Click on "Upgrade" on the product you wish to upgrade, under "Management". This will launch the payflow application
4. Select the Pricing Plan: 1 month, 3 months or 1 year. Notice our subscriptions renew automatically unless cancelled.
5. Submit the requested payment information.
6. Review your order and confirm at Checkout.

You must be signed in to update your account information. Once you sign-in, you'll need to:

1. Go to My Profile
2. Click on "Subscriptions" on the left menu
3. Click on "Cancel" on product you wish to cancel
4. Fill out the cancellation form

You will get an email with instructions on the next steps to complete the cancellation.

The basic objective behind the transition to JumpTV Latino was to provide a better and more customized user experience combined with far more and better Latin American television content than we have had at JumpTV.

No, you can use your same JumpTV username and password in order to sign in to JumpTV Latino and enjoy your products.

No, you only need to sign in and you will have access to all your JumpTV subscriptions at no additional cost.

As with any transition to a new service, certain level of unfamiliarity is expected. Having said that, the more you use the more second-nature it will become. We guarantee you that with continued use, you'll actually come to appreciate new content and new site features we've added on JumpTV Latino. And we will keep adding more!

If you cannot find what you are looking for it might be helpful to try to navigate by our Site Map if you have difficulty finding any section.

Users that are using their work internet connection or so called accelerators, for faster access, might not be able to access the stream. We recommend using a regular open browser such as Internet Explorer.

If you have bought a package but still can't access the live channels or on-demand videos, please let us know as soon as this happens via our Customer Support section or sending us an email at support@jumptvlatino.com, so we can look into resolving it right away.

This happens from time to time for a number of technical reasons. Please let us know as soon as this happens via our Customer Support section or sending us an email at support@jumptvlatino.com, so we can look into resolving it right away.

Try to adjust your Video Quality on your video player according to your Internet connection speed (bandwidth).

If the problem still persists, please let us know as soon as this happens via our Customer Support section or sending us an email at support@jumptvlatino.com, so we can look into resolving it right away.

This can happen because another user is watching the same channel using the same account or because previous sessions haven't closed properly. In order to fix the problem, try this:

1. Click on "My Channels" tab on the right side of the video.


2. Click on the "Unlock" link on the channel you are trying to watch.
   


3. A little warning window will appear on your screen, click on the "OK" button.
   

You can also try signing out, clearing your temporary files and cookies and signing in again.

If you're not sure how to do this, this doesn't work or the problem persists, please let us know via Customer Support section or sending us an email at support@jumptvlatino.com, indicating the name of the video you cannot watch. We will look into resolving it right away.

In order to protect the premium on-demand content of our site, we only allow customers to have access to each video from a maximum of 3 computers. If you reach that limit, you will get this message. If you need additional access because you have more than 3 computers or you think this is an error, please let us know as soon as this happens via our JumpTV Latino Customer Support section or sending us an email at support@jumptvlatino.com, so we can look into resolving it right away.

Sign out and sign in again and try again to access the video. If the problem persists, please let us know via Customer Support section or sending us an email at support@jumptvlatino.com, indicating the name of the video you cannot watch. We will look into resolving it right away.

Please let us know as soon as this happens via our JumpTV Latino Customer Support section or sending us an email at support@jumptvlatino.com, so we can look into resolving it right away. Please indicate the name of the video you cannot watch.

Sign out and sign in again and try again to access the video.

If the problem persists and let us know if problem still persists please let us know as soon as this happens via our JumpTV Latino Customer Support section or sending us an email at support@jumptvlatino.com, so we can look into resolving it right away.

JumpTV Latino service was designed to work optimally with Microsofts Windows, not necessarily with Apple Macintosh, although you could try using other browsers like Flip4Mac.
We will continue working on improving the experience for as many operating systems and browsers as possible.

JumpTV Latino service was designed to work optimally with Microsoft's Internet Explorer and FireFox, not necessarily with other Internet browsers. Having said that, we do plan to look for possible technical solutions around this in the future.

If you have any questions or issues please go to our Customer Support section or send us an email at support@jumptvlatino.com. Our team is standing by and ready to answer any questions.

You can also send us any comments or suggestions (including specific channels or programs recommendations, which you'd like to see offered on JumpTV Latino), to comments@jumptvlatino.com. We really appreciate your feedback.